As carriers and service providers roll out high-value services such as VoIP and triple play, they face challenges associated with deploying, provisioning, and managing a wide range of gateways, service devices, and services. Motorola works with service providers to simplify these challenges, improve speed and accuracy, and reduce operational expenses and customer churn.

A core component of Motorola's service assurance is based on its industry-leading remote control technology, which has been enhanced and refined over the span of 20 years. This exceptionally robust technology forms the foundation Motorola's remote device management and customer care solutions.

Service and Device Management

Provisioning and management of high-value services and related devices is critical to their efficient, cost-effective deployment. The Motorola Broadband Server service management platform allows service providers to expand broadband service revenues while reducing operational and support costs through automated service provisioning and comprehensive device management.

Developed to the TR-069 specification, Motorola Broadband Server provides centralized service and device management for IP-based customer premises equipment (CPE) including broadband gateways, modems, VoIP phones, Webcams, and set-top boxes.

Customer Care - Gateway to Desktop Support

Motorola Broadband Server enables support for broadband gateways and devices behind the gateway - from a single gateway or device to thousands. The same operational efficiencies and cost savings can be extended from the gateway to the subscriber’s desktop with eCare, Motorola's Web-based on-demand remote support application.

eCare allows technical support staff to reach out over the Web and resolve customers’ problems through a browser-based interface to the subscriber’s desktop. Powerful, interactive, permission-based features combined with robust security and real-time reporting deliver a customer care solution that improves support center efficiencies and creates happy customers.

Motorola Broadband Server enables support teams to see gateway configuration and status, while eCare enables knowledge and control of the desktop and connected devices. This unique level of visibility is only available from Motorola.

Motorola Broadband Server and eCare complement existing business models, seamlessly integrating into existing operational support systems (OSS) and customer relationship management (CRM) systems.

Motorola Service Assurance

Motorola Broadband Server and eCare are compelling solutions that enable service providers to increase subscriber revenues through quick delivery of enhanced services, to reduce costs through operational efficiencies, and to reduce churn through increased customer satisfaction.

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