Your new Netopia Internet Gateway can gain enhanced functionality with the purchase and installation certain feature keys. If the feature keys haven't yet been purchased, Click Here!. You will need the serial number of the Netopia to generate the feature key accurately. This Quick Guide will walk you through this easy process.
Please Note: If your router is currently running Netopia Enterprise Firmware version 8.0.10 and later, this technote is not applicable to you.
** If you are upgrading to the Enterprise firmware from the 7.3 platform, Click Here!
Firmware Reference
- v7.2 and later -- Netopia 3300 Series
- v6.3 and later -- Netopia 3500 Series
Browse into the Netopia's web interface at http://192.168.1.254 (if using the default IP setting). If your network has a different IP addressing scheme, modify this accordingly.
Login with the admin user name and password. Admin login is required to save changes. If you are unsure of this, contact your network administrator.
Once logged in, click on the Expert Mode link in the left-hand side menu (if that link is visible). In the Expert Mode Confirmation screen click on Ok to continue. This menu bar will be visible at the top of your screen if you are in Expert Mode.
Remember to click the 
button to save any entries. Hitting the back button without clicking will undo any changes.
Once you have completed your configuration, click on the 
symbol in your upper right hand corner to validate the changes. Then click on Save and Restart.
The Netopia Web GUI Home Page in Expert Mode (Firmware v6.3 and later)
- At the router Home page, click on the Install link.
- Click on Install Keys.
- Click on the Browse... button.
- Double-click on the firmware file you've saved and then click on the Install Keys button.
- After about 15-30 seconds, you should get a prompt File Installation Success.
- Restart the Netopia, and you're done.
When you purchased the Business Class upgrade for your router, you should have received an email from Netopia with a feature key code. Once this key has been installed, you will then be able to upgrade the router to the 8.x business class firmware.
Click Here! to purchase the Enterprise business class upgrade if you haven't already done so.
Before starting this process, you should have all circuit / line information and any ISP User Names & Passwords assembled and readily available. Once the router firmware has upgraded to the 8.x code, it will be reset to a factory default setting with 192.168.1.1 as the LAN IP address and DHCP will be enabled.
Please Note: Your router must be running firmware 7.3.1 R0 to make this upgrade. If the router is running a previous version of 7.x code, you need to first upgrade the router firmware.
Please Note: The ENT firmware upgrade will NOT work on a router running any firmware prior to the 7.x platform. Those gateways cannot install the necessary 7.x firmware to accept the Enterprise key.
At this time you should also download the Enterprise firmware to a temp file in your computer (c:\temp for example.) Click Here! to download the 8.x code firmware. The following instructions will instruct you on the installation of this file.
- Browse into the Netopia and put the router into Expert Mode.
- At the Home page, click on the Install link.
- Click on Install Key.
- In the Upgrade Key field enter the key code exactly as it was given. This entry is case sensitive.
- Click on the Install Key button.
- After a few seconds, you should get a prompt that the file was successfully installed.
- Restart the Netopia.
- After the reboot, confirm that the router is in Expert Mode.
- At the router Home page, click on the Install link.
- Click on Install Software.
- Click on the Browse... button and select the file you have saved to a temporary directory.
- Click on the Install Software button.
- The software download will take approximately 2 minutes. Do not change menu screens during the upgrade.
- Once completed, you will get a prompt that the software was successfully upgraded.
- Restart the Netopia.
After the router has been upgraded, you will no longer have the web GUI menus; you will now navigate the menus through a regular telnet session. Select your model router from the list of available options. This will bring up a page with configuration technotes and latest firmware releases for your equipment.