This Netopia Quick Guide details how to setup a connection between your Windows PC or Macintosh and your Netopia router. Please note, this quick guide assumes you already have a 10 BaseT or 10/100 BaseT Ethernet adapter installed in your computer, and you have already bound TCP/IP to the adapter. If your computer does not have an Ethernet adapter installed properly, you will need to purchase and install one before you can get Internet access via your Netopia router. For instructions on installing an Ethernet adapter, please refer to the manufacturer of the adapter.
If you have a Netopia 3341/3346 model router, Click Here for instructions applicable to that model.
Please Note: If your router is currently running Netopia Enterprise Firmware version 8.0.10 and later, this technote is not applicable to you. NQG_100 is the technote for an Enterprise version gateway.
Firmware Reference
- v7.2 and later -- Netopia 3300 Series
- v6.3.0 R7 and later -- Netopia 3500 Series
- v6.3.0 R9 and later -- Netopia 3341
- v6.3.0 R2 thr. R7 -- Cayman 3220 / 2E
Note: By default, your Netopia gateway has an Ethernet IP Address of 192.168.1.254, and also have DHCP (IP Address Serving) enabled. If you wish to use DHCP and want the Netopia to assign an IP Address, Subnet Mask, Default Gateway and DNS to your workstations (in Windows), select the options to "Obtain IP Address Automatically" and leave the Default Gateway section empty. If there is a Default Gateway listed, select it and remove. If IP Address Serving is not configured properly on the Netopia, DHCP will not work and your workstation will not be able to obtain an IP Address.
Click here if you have a Macintosh computer.
- First, configure the TCP/IP properties of your PC's Ethernet Adapter.
From your Windows desktop, go to:Start Menu -> Settings... -> Control Panel... -> dbl-click Network
- In the Network window, select the Configuration tab.
- Highlight TCP/IP bound to your Ethernet Adapter from the list
of network components provided.
- Click on the Properties button.
- In the TCP/IP Properties window, select the tab labeled IP Address.
- If you want to have the Netopia give out the address(es) automatically:
- Under IP Address, click on the radio button labeled Obtain an IP address automatically.
- In the WINS Configuration tab, click on Disable WINS Resolution.
- In the Gateway tab, remove any Installed gateways.
- In DNS Configuration, click on the radio button to Disable DNS.
If you wish to assign static IP addresses to your workstations, follow the above directions to get to the TCP/IP Properties dialog box.
- Click on the radio button to Specify an IP address.
- Enter the IP Address you wish to assign this PC. This number should be 192.168.1.x, with x being any value between 1 and 253 not otherwise in use on your LAN. NOTE: Don't forget, the Netopia router has a factory default network address of 192.168.1.254, with a subnet mask of 255.255.255.0. You can change this value to conform to your individual network addressing, if applicable.
- Next, click on the Gateway tab, highlight and remove any installed gateways, and Add the IP Address of 192.168.1.254. This will be the ethernet address of the Netopia router.
NOTE: Again, if the ISP has specified different addressing for your LAN, follow their guidelines. - Finally, click on the DNS Configuration tab, select Enable DNS, enter a Host name of your choice to identify your PC on your network, and under DNS Server Search Order enter both the Primary and Secondary Domain Name Server IP addresses provided by the ISP.
- Click on OK from your TCP/IP Properties screen and then OK from the Network screen. When prompted to do so, select Yes to restart your PC.
- Once the PC has rebooted, you should be able to go to a DOS prompt and ping the address you specified as the Gateway. Now, bring up a browser, such as Netscape or Internet Explorer,
and put the address 192.168.1.254 (or other if assigned) in the URL bar. This should open the web interface for the Netopia router.
Note: If you cannot ping the router at this point and you are unable to browse into the web interface of the router, you may need to gain access to the router via a direct serial connection.
NOTE: If your ISP has specified different IP Addressing for the workstations on your local area network (LAN), substitute the appropriate values for the addresses and the subnet mask. In this case your service provider may be routing you a block of routable, public IP addresses for the workstations on your LAN.
- From your Windows desktop, go to:
Start Menu -> Settings -> Control Panel -> Network and Dial-up Connections
- In the Network and Dial-up Connections window:
- Select the Local Area Connection Icon.
- Right click and select Properties.
- Select Internet Protocol (TCP/IP).
- Click on the Properties button.
Your selection will be something
similar to the one illustrated below:
- On the Internet Protocol (TCP/IP ) Properties screen select Use the following IP address: by clicking on the radio button.
- In the IP Address: field, enter the IP Address you wish to assign this PC. This number should be 192.168.1.x, with x being any value between 1 and 253.
NOTE: Don't forget, the Netopia router has a factory default ethernet IP address of 192.168.1.254, with a subnet mask of 255.255.255.0. You can change this value to conform to your individual network addressing, if applicable. - Select Use the following DNS server addresses: by clicking on the radio button.
- Enter the Preferred and Alternate DNS server addresses provided by your ISP.
- Next, near the bottom of the screen, click on the Advanced... button. This brings up the Advanced TCP/IP Settings screen. Here you should see the IP address, the Subnet mask, the Default gateway and the Metric value of 1.
- Click OK on the Advanced TCP/IP Settings screen, OK on the Internet Protocol (TCP/IP) Properties screen and OK on the Local Area Connection Properties screen. When prompted to do so, go ahead and select Yes to restart your PC.
- Once the PC has rebooted, you should be able to go to a DOS prompt and ping the address you specified as the Gateway. If you cannot ping the router at this point and you are unable to browse into the web interface of the router, you may need to gain access to the router via a direct serial connection.
NOTE: If your ISP has specified different IP addressing for the workstations on your local area network (LAN), substitute the appropriate values for the addresses and the subnet mask. In this case your service provider may be routing you a block of routable, public IP addresses for the workstations on your LAN.
- From your Windows desktop, go to:
Start Menu -> Control Panel... -> Network and Internet Connections... -> Network Connections... -> Dbl-click on Local Area Connections icon
- Click on properties.
- Highlight the Internet Protocols (TCP/IP) attached to your ethernet card and click on properties.
- The example below illustrates obtaining an IP Address dynamically.
- You can assign the workstation an IP address that is available on the local network if you so chose.
You would need to assign the gateway address as the LAN interface of the router, with the same subnet mask. - If you assign the IP address, enter the Preferred DNS and the Alternate DNS Server addresses.
These would typically be provided by your ISP. - Click OK on the TCP/IP Properties screen and the Local Area Connection Properties screen.
- Click the Close button on the Local Area Connection Status screen.
- It shouldn't be necessary to restart a computer running Windows XP after assigning or changing its IP address.
- To verify that your computer can communicate with the router, and consequently connect to the internet, click on the Start button, and click on the Command Prompt icon.
- Type ipconfig at the command-line prompt. You will see the IP Address of the PC and the Default Gateway listed.
- At the command prompt, type ping and the address of the gateway (separated by a space).
- A successful connection will give you a Reply from the Gateway IP Address as illustrated in Figure 10.
- Repeat this process to get a ping response from an Internet Domain Name such as www.netopia.com.
- Open the Apple Menu.
- Select Control Panels --> TCP/IP
- For Connect via: select Ethernet.
- For Configure: select Using DHCP Server.
- Close the window and Save your changes.
Once you are able to successfully ping an address out on the internet, you have achieved Internet access from your computer. If you are still unable to connect to the Internet using your browser, you should confirm that the Internet Options in the Control Panel of your workstation are set to connect via a LAN (not a proxy server and not a modem or dial-up adapter). For step by step instructions on configuring Internet Options, please see the following Netopia Quick Guide:
Windows Internet Properties for a LAN Connection
If you are able to open your browser and connect to sites using IP addresses but not domain names (ex. www.netopia.com), confirm that the DNS Configuration in the TCP/IP properties of your workstation match the Primary and Secondary Domain Name Server IP addresses specified by the ISP.
Click Here for instructions for Hyperterminal access.- From your Windows desktop, go to:
Start Menu -> Run...
- In the dialog field enter command or cmd (depending upon the Windows version you have) and click OK to open your DOS prompt. You will see a screen similar to Figure 10 above.
- At the prompt type in telnet followed by a space and the local IP address of the router. NOTE: By default the LAN address set at the factory is 192.168.1.254; netmask 255.255.255.0 If this value has been changed during previous configuration, enter the correct IP address for your device.
- Hit Enter and open the telnet session.
- You should bring up the following screen:
- If you bring up a login: prompt, type in admin (for user name) and put in the router's serial number for the password. If the router has been configured with a new password, enter that.
- If you are able to telnet into the router, then you will be able to browse into the router's GUI configuration menu. Just open a browser window, highlight the address bar and type in the same gateway address you used to telnet to the router.
- Enter the User Name and Password and login.
- Additional configuration instructions can be found in Initial Setup 3300/3500 Series. This technote gives detailed configuration instructions.
- If you are on a Macintosh:
- Open your Telnet application.
- In the Host/Session Name, enter the LAN Ethernet IP address and click on Connect.
See Figure 13.
- If you are able to telnet into the router, then you will be able to browse into the router's GUI configuration menu. Just open a browser window, highlight the address bar and type in the same gateway address you used to telnet to the router.
- Enter the User Name and Password and login.
- Additional configuration instructions can be found in Initial Setup 3300/3500 Series. This technote gives detailed configuration instructions.
Establish a console connection to the router.
NOTE: The use of the instructions given in this section are only applicable when accessing the router via a communications program such as HyperTerminal. This requires the use of a standard male-to-female DB-9 straight through serial cable. This cable can be obtained readily from any computer supply retailer.The physical layer instructions outlined in this section are NOT applicable to a MacIntosh Computer, only to a PC.
Note: Only proceed with the following instructions if you were UNABLE to telnet to your router, or if you want to configure your router using a direct serial connection.
- Connect the male end of the serial cable to the Maintenance Console port on the back panel of the router.
- Open the program Hyperterminal by going to:
Start Menu -> Programs -> Accessories -> Communications -> Hyperterminal -> dbl-click the Hypertrm icon.
- Enter a name and choose an icon to identify the connection.
- For Connect Using: select the Com port the console cable female is connected to
on your PC, or Direct to Com (X) and select OK.
- Port Settings should be set to:
- Bits per second = 9600
- Data bits = 8
- Parity = None
- Stop bits = 1
- Flow control = None
- Select OK to connect to your router.
- Interrupt power to the router by disconnecting the 9VDC power lead
on the router back panel and immediately reconnect it. - The router Main Menu should appear within a few seconds,
and look like the following: - If not, press the Control and L keys simultaneously (or the Enter key on your keyboard) to refresh the screen.
For instructions on how to reset the Netopia router to factory defaults, see CQG_102. This would be useful particularly if you cannot access the router due to a lost or forgotten password. However, before resetting the router, we strongly urge you to make sure that you have all the pertinent configuration information from your ISP. Remember, once you've reset the router, you will lose internet access until the router is properly reconfigured.
The purpose of this Quick Guide has been to provide directions on establishing communication between the router and a computer on your LAN. If you are using the Network Address Translation feature on the router, you can duplicate the settings outlined here for additional computers, giving each workstation its own unique IP address on your subnet. Additional Quick Guides on our website can give you step-by-step instructions for other features of the Netopia router.