Send support issues, product feedback, comments, and feature requests to the Support and Feedback Form. You can also use our Help Pages for eCare.
You can talk to a Customer Service Representative by calling (510) 597-5400, ext.2 (Software), Monday-Friday, 6:00 a.m. to 5:30 p.m. PST.
- eCare 5.2.1 Administator's Guide
- eCare 5.2.1 Support Agent's Manual
- Managed Scripts Technical Guide
- eCare 5.2.1 Server Manual
- eCare 5.2.1 Self-Hosted Release Notes
- eCare 5.0 Agent Manual (PDF)
- eCare 5.0.1 Revision 2 Release Notes for Motorola Hosted Customers (PDF)
- eCare 5.0.1 Revision 2 Release Notes Customer Hosted Servers (PDF)
- Pre-Installation of the eCare Remote Control Component (PDF)
- eCare Remote Control Component and Script files (ZIP)
- eCare 4.5 Release Notes (PDF)
- eCare 4.5 Administrator Guide (PDF)
- eCare 4.5 Support Agent Guide (PDF)
- eCare 4.5 Server Manual (PDF)
eCare 5
Windows
eCare 5 Supports Windows 2000 and XP and Vista, running IE 6 or later.
Macintosh
Technical Support Agents must be running Mac OS X 10.4 and Motorola recommends 10.4.10.
Customers seeking support may run Mac OS 10.3.9 or later, running Safari 1.3 or greater. There is no IE support on Mac OS for eCare.
eCare 4
Windows
eCare 4 Supports Windows 2000 and XP, running IE 5.5 or later.
Macintosh
Mac OS 10.3.9 or later, running Safari 1.3 or greater. There is no IE support on Mac OS for eCare.
Please download the various graphic images that you may need to place on your Website to link your customers to the eCare ticketing system.